Returns

At Fether we understand that buying footwear over the internet means that you cannot try before you buy. As a result of this we offer a full 30 day money back guarantee.

Unfortunately, at this time, we are unable to process exchanges unless the goods sent to you are incorrect to the item on the order paperwork. Items will need to be returned and a fresh order placed.

It can usually take up to 5 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

Any refund due will be automatically issued to the payment method you used to place your original order. Please allow up to 10 working days for funds to appear in your account. This may vary by payment method issuer.

What to do

How do I return an item?

You have 30 days from the date on which the goods were received to return any item for a refund. If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.

contact us at info@fetherflipflops.co.uk and we will send you a returns labels to attach to your parcel.

This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.

Please note that returned products cannot be dropped back at our warehouse or offices as the general public is not permitted to access them. All returns need to be sent via post.

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Fether will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Fether reserves the right not to refund the item and arrange to send the item back to you at your expense.

A return confirmation email will be sent to you once your return has been processed.

All other overseas returns

You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order.

To return a product, just follow these simple steps:

1. Complete the return note Please tick the ‘Refund’ box next to the products you are returning and choose a reason code from the list. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.
2. Repackage your products Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.
3. Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas.

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Fether will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Fether reserves the right not to refund the item and arrange to send the item back to you at your expense.

A refund confirmation email will be sent to you once your return has been processed.