FAQ

HOW DO I CONTACT CUSTOMER SERVICE?
HOW CAN I PAY?

We currently accept Visa, MasterCard, Visa debit, Solo, Maestro & PayPal payments for your convenience.

I DO NOT HAVE AN ISSUE NUMBER WHAT DO I DO?

For cards that do not have an issue number please enter both the card start and expiry date when entering your details.

WHAT IS MY SECURITY CODE (CVV)?

On the signature strip on the reverse of your card. It’s the last 3 digits on this strip.

WHEN WILL YOU TAKE PAYMENT?

Payment will be taken upon placing an order.

CAN I PAY IN CURRENCIES OTHER THAN GREAT BRITISH POUNDS?

Unfortunately at this time we do not offer this service. However, this may change in the future.

HOW MUCH IS DELIVERY?

We currently offer FREE UK delivery on orders over £30 or more, Standard UK delivery £1.95 , International delivery is £6.95.

CAN I SHIP TO AN ALTERNATIVE ADDRESS, INCLUDING A WORK ADDRESS?

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we’re unable to change the address. Please make sure someone will be in to sign for your order.

CAN I SPECIFY A DELIVERY DATE?

Unfortunately at this time we do not offer this service. However, this may change at a later stage.

HOW LONG DO I HAVE TO RETURN MY SHOES?

You can return any item purchased on fetherflipflops.co.uk for a refund within 30 days of receipt. Returned items must be unworn (other than trying them on), in the original condition/packaging you received from us.

HOW CAN I ENSURE THAT MY FETHER FLIPFLOPS ARE AUTHENTIC AND NOT COUNTERFEIT?

If you’re in doubt that you’ve been sold the genuine article, then please get in touch and we can verify whether or not you have bought your shoes from an authorised retailer. For more information please contact our Customer Service AT Info@fetherflipflops.co.uk

CAN I EXCHANGE SOMETHING?

We are unfortunately unable to process any exchanges. When returning an item to us, the only option available will be to refund the returning item.

If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.

I HAVENT RECEIVED MY CONFIRMATION EMAIL?

This email should be almost instantaneously delivered to you. Should however, you have not received your confirmation email within 24 hours of placing your order, please contact our customer services team at Info@fetherflipflops.co.uk. Please remember to check your “Junk” mail as this email may have inadvertently been diverted here.

CAN I PAY BY CHEQUE?

We apologise but we do not accept cheques as a method of payment. We do however accept PayPal and most major credit and debit cards.

CAN I PAY WITH AN OVERSEAS CARD AND HAVE MY ORDER DELIVERED TO A UK ADDRESS?

If you’d like to pay with an overseas card you’ll need to check out with PayPal or email Info@fetherflipflops.co.uk

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Typically within five working days unless you have specified next day delivery.

CAN I CHANGE MY ORDER ONCE IT'S CONFIRMED?

Once your order has been placed, unless you make a change within a short time frame of the order being made, we’ll be unable to amend any details. You can, however, cancel your order (if it has already been dispatched we’ll need you to return it). Please contact Info@fetherflipflops.co.uk

DO I NEED TO SIGN FOR MY ORDER?

Yes: If you have specified next day delivery.

WHAT IF THE STYLE OR SIZE I WANT IS NOT AVAILABLE?

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

HOW ARE ITEMS DELIVERED?

By Royal Mail, between 8am and 5pm Monday to Friday (excluding Bank Holidays). If nobody is available at the address specified, Royal Mail will leave in a safe place or with, a neighbour. A card will be left stating the location of your package.

CAN MY ORDER BE SHIPPED ABROAD?

We Deliver worldwide, please see information on import taxes in our delivery section.

IS IT FREE TO RETURN MY SHOES?

All non-clearance goods are eligible for free returns.
 Please see the returns page.

 Clearance goods are not eligible for free returns.
 All goods within our clearance range are clearly marked on the website and the product page indicates whether the returns will be paid-for.

 We will pay for the return when the goods are faulty or if we shipped the wrong item.

HOW WILL I BE REFUNDED?

An email will be sent to confirm your refund is in process. Please allow up to 10 days.

CAN YOU BUY A GIFT VOUCHER?

We do not currently sell gift vouchers. It is something we are looking into for the future. Please note that all orders are dispatched with an invoice. However, no prices are listed next to the products ordered. You are therefore more than welcome to place an order as present and the recipient will then receive the item(s) with their returns note.

WHY IS A PROMOTIONAL CODE NOT WORKING?

Promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. We are unable to apply a discount after an order has been submitted.

Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.

If the item you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not applied then contact us with the product code of the item(s) you are trying to purchase so that we can check for you.

MY SIZE OR COLOUR ISNT AVAILABLE?

We are terribly sorry about that. Rest assured everything we currently have in stock is on the website. Should your colour or size selection be non-selectable, then unfortunately that option is currently out of stock.